Coursecheck helps people find highly rated training courses by publishing reviews for training course providers online. “It’s like Tripadvisor for training courses” explains founder, Chris Wigglesworth. “We provide training course providers with a place to publish their feedback and demonstrate just how good they are.”
Coursecheck has been using SpotlerCRM since February 2017 and before this had no way of tracking and managing their sales leads. When their sales team expanded they found working from spreadsheets too time-consuming and ineffective. Chris Wigglesworth explained, “It became unworkable. This meant we had to look for something that would cater for our needs”.
SpotlerCRM was recommended by their Marketing Manager. Chris added, “She’d used you in the past with a previous employer. Even though SpotlerCRM came recommended I did look at other CRM systems.” He continues, “We chose SpotlerCRM because it does what it says on the tin. It is simple to use, and not all CRM systems are, frankly”.
Start Small and Scale Up
Chris goes on to say, “Getting started with SpotlerCRM was really easy. There is a low barrier to entry, which makes it ideal for us. You could get started with very little money. This meant that we didn’t have to dive into a contract with a more expensive product knowing we didn’t need all the functionalities”.
Chris shares “What we liked about the CRM system was that we could essentially pay for what we needed and scale it up. SpotlerCRM would be able to grow with us. It was nice that we could start really small, which was probably the most important factor when we decided to go with SpotlerCRM“.
CRM Ease of Use
“The ability for our staff to have the most-up-to date information at their fingertips is one of the biggest advantages of using SpotlerCRM”, says Chris. “SpotlerCRM allows Coursecheck’s staff to monitor their customer data, making their everyday work life easier. The CRM system is the key to our business. It provides insight on our data which means we are much more effective.”
“I’ve got calls booked in the CRM, I can see my outstanding tasks, I can plan my work, I can see what the rest of the team is doing. I can look at the sales pipeline – so it’s pretty indispensable”.
Chris also commented on the benefits of the two-way email integration feature and how it has helped as the business has expanded, “This feature has been useful, the ability to see our customer's email communication gives us a full picture of the account”.
Excellent Customer Support
Chris shares, “The SpotlerCRM customer support is excellent! There have been occasions when we’ve needed to talk to the Support Team and I must say that it’s been very personal and very prompt. It is a difficult balance to strike and I think SpotlerCRM has that just about right”.
Small Business Recommendation
Chris concludes, “For someone in a similar situation as myself, I would say it’s important to find out if the CRM systems are right for you. Is it right for your circumstances? SpotlerCRM certainly was right for us. I wouldn’t have any hesitation in recommending SpotlerCRM to a small business like ourselves with aspirations to grow”.
Looking to the future, Chris sees SpotlerCRM playing an import role in their day-to-day business. With plans to utilise other CRM features such as Reports and Opportunities, Chris says “I’m confident that we’re not going to run out of steam or hit a brick wall when using SpotlerCRM”.